Only enabled methods can appear in private order review
Sign in and open your order to read its payment instructions. Use the exact asset and network shown there. If either is missing or unclear, pause and ask support.
USD payment boundary
Payment methods and the USD order total
Orders are priced and recorded in USD. The payment asset and network are confirmed for the specific order before you send funds.
01
Commercial terms
Use the order instruction, not a guessed asset list
Availability is order-specific and must be verified in the current instructions.
| What you see | What it means |
|---|---|
| USD total | The commercial amount recorded for the order. |
| Payment asset | Use only the asset named by the current order instruction. |
| Network | Use only the matching network; a same-symbol network is not interchangeable. |
| Fees and conversion | You owe the displayed USD total; provider fees and conversion loss remain the merchant's cost. Bulk PSN also bears any payout shortfall. |
02
Before you pay
Four checks prevent an avoidable payment error
1
Confirm the product and USD total
Check the current order details before opening your wallet.
2
Match asset and network exactly
Do not substitute a same-symbol asset or another network.
3
Use the current payment instruction
Do not reuse an old address or a previous order instruction.
4
Keep the transaction reference
Do not treat a wallet broadcast as final confirmation; retain the reference for support.
03
Payment state
Read the state, then choose the safe action
| State | Safe action |
|---|---|
| Instruction available | Match asset, network, amount, and reference before sending. |
| Payment broadcast | Keep the transaction reference and wait for the order state to update. |
| State unclear or delayed | Do not resend. Contact support with the order reference. |
| Completed | Keep the confirmation for your records and follow delivery instructions. |
04
Recovery & next steps
Know where to go when an order needs review
Payment starts only after the order is approved. Until the product selection, USD total, asset and network are confirmed, do not send funds.
Refunds are reviewed against the order
Approved refund settlement methods are USDT or USDC. Eligibility and the settlement method are confirmed against the order.
Read the refund policyBring the facts support can act on
Use the order reference, state, exact asset and network, and transaction reference. Never send passwords, recovery codes, seed phrases, or private keys.
Open support guidance