Code problem
A delivered code shows an activation error.
Use the signed-in formBuyer support
Bulk PSN support and business verification
Choose the support topic that matches your issue. Signed-in buyers use the dashboard support form; pre-account questions start by email.
Mon–Satworking days
09:00–20:00Europe/London
4 working hourstarget first response · maximum 48 hours
01
Choose a topic
Send the question to the team that can act on it
Test purchase
A prospective buyer can request a manual 1–2 card test.
Email before accessOrder with a manager / volume pricing
You can also place an order by email at support@bulkpsn.com. Any volume discount is agreed case by case.
Review wholesale pathsPayment or order
Payment instructions, state, or order details need review.
Use the signed-in formBusiness verification
Buyer access, profile, or supporting documents need review.
Read the profile pathOther
A question that does not fit the listed topics.
Open support options02
Working hours
Support hours and response times
Support works Monday through Saturday, 09:00–20:00 Europe/London. Typical first reply: within one hour. Target: within four working hours. Maximum: 48 hours.
Allow time for a complex review
A complex order, payment, or code review may take longer. Do not base an urgent customer promise on the usual one-hour response.
03
Follow-up model
Give support a short, complete record
- 01
Choose one entry path
Signed-in buyers select one topic in the dashboard form; prospective buyers start by email.
- 02
Describe the issue
Include the order reference, exact error or state, and minimum facts needed to act.
- 03
Keep the reference
Save the generated request reference (XXX-77826 format) and the acknowledgement sent to your account email.
- 04
Continue by email
Reply in the acknowledgement thread and keep the request or order reference in the subject.
04
Screenshots
Prepare only the evidence the review needs
| Limit | Approved boundary |
|---|---|
| Initial dashboard request | Up to five optional screenshots |
| Accepted formats | PNG, JPEG, or WebP |
| File size | No larger than 4 MiB for each screenshot |
| Safety handling | Uploads are quarantined and safety-checked before submission |
| Retention | Accepted screenshots are retained for 30 days |
| Content | Relevant error, order, or payment screens with unnecessary personal data removed |
| Never attach | Passwords, recovery codes, wallet private keys, seed phrases, or live account sessions |
05
Optional verification
Business-profile review follows buyer access
Complete and submit the optional business profile after buyer access is available.
- Registration requires a truthful country of jurisdiction.
- Country-of-jurisdiction changes require support review once access is in place.
Under review is not approval
Supporting company documents may be sent from the account email to verification@bulkpsn.com when requested. An approved business profile receives a 5% discount; no discount applies before approval.